IT Support Specialist

IT Support Specialist

Job Summary
We are looking to fill the full-time position of IT Support Specialist. The position will report directly to the IT Director and support Strack offices and field employees to ensure they have the necessary technology and maintain it in working order. This position requires the right mix of soft skills, technical skills, and industry knowledge to provide the most efficient and comprehensive support.
Duties/Responsibilities

• Offer technical support to company staff and troubleshoot IT software & hardware problems. 
• Install and update company software.  
• Install IT hardware such as computers, printers, smart devices, monitors, docking stations, and networking equipment. 
• Onboarding: new user accounts: Hardware & Software (Microsoft 365, Active Directory) 
• Offboarding: removing access, retrieving hardware, backing up, and cleaning. 
• Maintains knowledge of relevant technology, software, etc., through ongoing education 

• High level of character
• Effective communication skills across all departments.
• Possesses keen observation skills; pays attention to and remembers work-related instructions, demonstrations, and procedures.
• Ability to prioritize tasks.
• Working knowledge of relevant operating systems, software, and programming 
• Excellent problem-solving and critical thinking skills 
• Keen attention to detail and note-taking skills. 
• Efficient troubleshooting abilities 
• GreatExcellentomer service and interpersonal skills 
• Patience in working with end users to understand problems and work towards a solution. 
• SharePoint experience 

• Align with our Company core values of Better Every Day, Everyone Matters, Humble Hearts/Open Hands, and Mindful in Everything.
• Must be willing and able to travel to multiple locations to work.
• Must have good work ethics: Be on time, work hard, and be willing to learn.
• Must have reliable transportation.

• High School Diploma or GED 
• Bachelor’s Degree and/oandertifications 
• Previous IT support experience 

• Competitive Salary – Paid Weekly
• Medical Health Insurance Benefits after 30 days
• Vision & Dental Insurance
• Life Insurance Programs
• 401k after six months of service plus a company match
• Corporate Giving Match
• Vacation/Paid Time Off after 120-day probationary period
• Equal Opportunity Employer